Refund Policy

Effective Date: [22/03/2025]

At Aquilas Djibret, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

The product is defective, damaged, or incorrect upon arrival.
The item is unused, in its original packaging, and returned within [insert return period, e.g., 14 or 30] days of delivery.
The product is eligible for return based on our return policy.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

Digital products, downloadable content, or gift cards
Products that have been used, damaged due to misuse, or altered
Clearance or final sale items

3. How to Request a Refund

If you meet the eligibility criteria, follow these steps to request a refund:

Contact Customer Support – Email us at refunds@aquilasdjibret.com with your order details, reason for the refund request, and supporting images (if applicable).
Return the Item – If required, we will provide return instructions. You may be responsible for shipping costs unless the item is defective or incorrect.
Refund Processing – Once we receive and inspect the item, we will process the refund within [insert time frame, e.g., 5-10] business days. Refunds will be issued to the original payment method.